Refunds & cancellations
Last updated 5 August 2026
Because food is cooked to order in batches, what we can do depends entirely on whether the service's cutoff has passed.
Before the cutoff
Email support@mealpigeon.com with your name and pickup location and we will cancel the order in full. Nothing has been sent to the restaurant yet, so there is no cost to anyone.
Card payments are refunded to the original card, usually within 5–10 business days depending on your bank. Where the platform takes payment at the cutoff rather than at checkout, an order cancelled before the cutoff was never charged, so there is nothing to refund.
After the cutoff
Once the cutoff passes, the order is with the restaurant and is being prepared, so it cannot be cancelled or refunded.
If something is wrong with your order
If an item is missing, incorrect, or not of acceptable quality, contact us at support@mealpigeon.com the same day, with your order and a photo where relevant. We refund the affected items to your card by default, or to your card on request.
Orders that are not collected
We text and email you when your food arrives at the pickup point. The driver waits at least 15 minutes from then. Beyond that it is the driver’s call what happens to an uncollected order — they may wait longer if they can, but they are not obliged to, and they have other stops to reach.
Uncollected food is disposed of for food-safety reasons and is not refunded, because the restaurant prepared it and has been paid for it. If something genuinely prevented you collecting, tell us — we look at these case by case.